FAQs

🧾 1. PRODUCT AND MATERIALS

Q: Are Sadabahaar pieces made of real silver?
Yes — most of our jewelry is crafted in 92.5 sterling silver (stamped), which means it contains 92.5% pure silver and 7.5% alloy for strength and durability.

Q: What about vintage pieces?
Certain vintage‑inspired designs use silver content ranging from 60%–85%, reflecting the heritage techniques of bygone eras. The exact composition is specified on each product page.

Q: How can I tell if silver is real?
Look for a 92.5 stamp on the product. Genuine sterling silver is not magnetic and will tarnish slightly over time due to oxidation — this is normal for real silver.

Q: Are your products hypoallergenic?
Yes. Our silver jewelry is nickel‑free and designed to be gentle on most skin types.

🚚 2. SHIPPING AND DELIVERY

Q: Do you ship within India and internationally?
Yes! We offer free shipping across India, and worldwide shipping is available at added charges. Please contact us via email: hello@sadabahaarjewelry.com, or WhatsApp for international orders. 

Q: How long will delivery take?
Domestic deliveries typically arrive within 3–7 business days after dispatch, depending on your location.

Q: Can I track my order?
Of course! Once your order ships, you will receive a tracking number via email/SMS/WhatsApp so you can follow progress.

Q: What if my parcel gets lost or delayed?
We work with reliable courier partners to ensure safe delivery, and all shipments are insured. Please note that an unboxing video is mandatory to address any claims or shipments being lost/damaged/missing.

If your order is delayed beyond the expected timeframe, please contact us (at: hello@sadabahaarjewelry.com, or on WhatsApp) with your order number, and we’ll assist you.

💰 3. PAYMENTS

Q: What payment methods do you accept?
We accept all major credit/debit cards and secure online payments. Cash on Delivery (COD) is also available in select pin codes.

Q: Is my payment information secure?
Absolutely. Our store runs on Shopify and Razorpay with industry‑standard security and encryption protocols to protect your data.

🔄 4. RETURNS, EXCHANGES, REFUND POLICIES

Q: Do you offer refunds?
We operate an exchange‑only policy. Refunds are not available.

Q: Can I exchange an item?
Yes. Unworn products can be exchanged. Customers are responsible for any shipping or exchange costs.

Q: How do I request an exchange?
Contact our support team within the time frame specified in our Returns and Exchange Policy with your order details.

📏 5. SIZING AND FIT

Q: How do I know my ring size?
Refer to our Size Guide page for accurate ring and bracelet measurements. 

Q: What if the item doesn’t fit?
If it’s unworn, you may be eligible for an exchange — see our policy for details.

🧼 6. CARE AND MAINTENANCE

Q: Will silver tarnish over time?
Yes. Real silver naturally oxidizes with exposure to air and moisture over time. It’s normal and doesn’t affect the quality. You can gently polish with a micro‑fiber cloth to restore shine.

Q: How should I care for my silver jewelry?

  • Remove jewelry before showering, swimming, or exercising
  • Avoid contact with perfumes, lotions, and harsh chemicals
  • Store in a dry place (ideally in its pouch or box)

Q: Can I wear silver jewelry daily?
Yes! Many pieces are suitable for daily wear, though proper care will keep them looking their best.

🎁 7. GIFTING AND PACKAGING

Q: Do you offer gift packaging?
Our beautiful yellow boxes denote understated elegance, and the handmade bandhani pouches that wrap your jewelry make it ready-to-gift. No extra packaging necessary!

Q: Can you include a message with the gift?
We'd love to! Just send us the details on hello@sadabahaarjewelry.com, or WhatsApp us. Don't forget to mention your order number!

🛠️ 8. REPAIRS AND WARRANTY

Q: Do you offer repairs?
Yes – if your item needs repair (wear and tear or craftsmanship issues), contact us with details and photos. We’ll guide you through our Repair Policy.

Q: Is there a warranty on your jewelry?
Unless otherwise specified, jewelry comes with a warranty covering manufacturing defects only — see our Repair Policy page for specifics.

📞 9. CONTACT & SUPPORT

Q: How can I contact customer support?
Email: hellow@sadabahaarjewelry.com

WhatsApp: Click here.

Response time: Typically within 24–48 hours.

Q: Do you have a physical store?
Currently, Sadabahaar Jewelry is an online‑only brand, rooted in Indian craftsmanship.

🧠 10. MISCELLANEOUS

Q: Are your gemstones genuine?
Yes — any gemstones used are either natural or ethically sourced, with details provided on their product pages.